amibroker

We collect your personal information in a number of ways which are described below:

1. When you communicate with us by email, online chat, forum, phone or otherwise
2. When you visit our websites, including support areas, signing up to one of our email updates, complete forms, shop online at our online shop, apply for a job with us, create an online account with us or post a comment on a blogs or community forum
3. When you license and use our software products
4. We also may collect information about you from third parties (such as payment processor / reseller as detailed further below in sections 3 and 4)

We may collect and process the following information from you:

Information obtained directly from you (for example, by email, chat, forum, phone or contact/purchase form). We may collect:

• Name
• Email address
• Phone number
• Mailing address

We prefer email or forum contact so it is advised that you use just email, we do not need anything else, because as a rule we do not contact clients by phone or other methods.

When you visit any of our websites we may use cookies, IP address logging and other similar technologies as well as collect other (non-personal) information from you which is described in section 10 below.

When you purchase our products we may also collect:

• Minimum payment information (just the amount and which payment method you used). We do not receive and do not process your credit card number or any other detailed payment information as transactions are entirely handled by third party credit card processor companies. If you send money directly to us by wire (without using third-party processor) we collect wire transfer details.
• Delivery address(es) and/or Billing address(es)
• Details of goods and services purchased by you
• Information as to whether or not you are a tax/VAT payer to enable us to invoice you properly

When you use our software products we may also collect:

• Program information including program names and version numbers
• Licensing information including license type/numbers/keys, installation/machine identifier/IP (licensed version)
• Any other runtime information that you provide us voluntarily (such as screenshots, your configuration, formulas, crash data for example when sending bug reports)

When you create and/or use any account with us we may also collect relevant user id and password required to authenticate your identity and secure access to the account.

When you request help, technical support or advice from us we may collect any additional information provided in correspondence when you contact us.

When you voluntarily create and use community forum account we may store additional content as per forum privacy policy

We may use your information in the following ways:

To fulfill our obligations under a contract with you and to otherwise carry out our business

This includes:

• fulfilling purchases you have made of our products and services (such as sending emails with license keys, user names and passwords to access member services)
• processing your payments (although please be aware we will NOT collect your payment details as they are handled entirely by 3rd party payment processor, not us, unless you wire the funds directly to us)
• contacting you with any important information in relation to your purchase of products or services including confirmation of your orders, reminders, details of any changes, delays or other information relevant to your booking
• contacting you in relation to the renewal of any periodical agreement you have with us
• for the internal administration of any of your purchases from us
• contact you to respond to your queries (for example, if you email us with a question, or post it on our community forum or blog)
• sending notifications and/or emails from forum (only if you signed up for forum account and in accordance with your preferences)
• solving issues with our software and services
• improving our products, websites and online services

When we have your consent

If we received your permission or if you requested us to do so we shall use your information to:

• send you other emails and notifications, in accordance with your specified preferences
• share your details with other specific third party partners (like for example data vendors in order to provide technical support if you ask us to do so)

When we have a legal obligation to do so

In appropriate circumstances we shall use your information to fulfill our legal obligations which may include:

• detecting and reducing the risk of fraudulent transactions in person or online
• undertaking due diligence to detect fraud, money laundering and credit risk and protect the reputation of our company
• for our financial records, tax reporting and accounting
• deleting or updating the information we hold about you if we learn such information is inaccurate
• other legal obligations as are imposed on us from time to time
• complying with your data rights (as further described below in section 6)

When it is in our legitimate interest to do so

We shall use your information where it is in our legitimate interest to do so, to:

• prevent server abuse and maintain network security
• to restrict access to certain areas of web site (such as member's only zone) and services to licensed customers
• to protect our intellectual property (software) from theft, abuse and/or fraud
• learn about your interests, preferences, common problems, issues and solutions so that we can improve our products and provide better service

How long we retain your personal information for

We keep your personal information as long as necessary for the legal purposes set out above. For financial records, tax reporting and bookkeeping it means at least 6 years. For licensing and support it means as long as license to use our product is valid (not terminated).

We may share your personal information with the service providers working on our behalf. For example this may include payment processing, such as Digital River SWREG (SWREG privacy policy), FastSpring (FastSpring privacy policy), Avangate (Avangate privacy policy), accounting/bookkeeping services, database services, website hosting services, such as ServInt (ServInt privacy policy), providers or online and/or cloud services, such as DigitalOcean (DigitalOcean privacy policy). We use only service providers based in either European Union or USA (approved for EU-US Privacy Shield).

If we have your permission, or it is otherwise made expressly clear in advance, we may share your personal information with third parties such as brokerages or data vendors that also provide services to you to be able to solve technical problems with ours and their software you have licensed.

If we are required to do so by law (for example under a court order) we may share your personal information with law enforcement or regulatory bodies or a government authority investigating unlawful activities.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy. This is done in a number of different way including:

• The country we send the data to might be approved by the European Commission as being sufficiently secure;
• The recipient is located in the United States and is a certified member of the approved EU-US Privacy Shield Scheme; or
• The recipient company might have signed up to a contract obliging them to protect your information.

In all such cases we shall ensure that any transfer of your information is compliant with data protection law.

However, please note that the transmission of data via the Internet is not completely secure. Your communications may be routed through a number of countries before being delivered. We cannot guarantee the security of any data transmitted to our Websites, however, once we have received your data, we will use adequate security procedures to prevent unauthorised access.